Returns
At Aude Hair your satisfaction is our highest priority. If you're not entirely delighted with your purchase, we're here to assist you. Please review our return and refund policy below for complete details.
Our Return Policy
We gladly accept returns on eligible products within 30 days of the delivery date for a refund or exchange. Please ensure your items meet the following conditions to qualify for a return:
Our Products:
Must be unused, unaltered, and in their original packaging with all seals intact. For hygiene and safety reasons, we cannot accept returns of opened or used hair extensions. Once the security seal is broken, the product is no longer eligible for return.
Hair Care Products:
Must be unopened, unused, and in their original packaging. Due to health and safety regulations, we cannot accept returns of hair care products that have been opened or tampered with.
Non-Returnable Items:
Gift cards, promotional items, and products marked as final sale cannot be returned.
How to Initiate a Return
To start a return, please follow these simple steps:
Contact Us: Email our customer service team at returns@leahhaircare.com with your order number and the reason for your return. We will respond within 1-2 business days with further instructions.
Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with detailed instructions on how to ship your item(s) back to us.
Package Your Return: Safely pack your return in the original packaging, ensuring that the item is well-protected during transit. Include your RA number inside the package to help us process your return more efficiently.
Ship Your Return: You are responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return without proof of delivery.
Refunds
Once we receive and inspect your returned item(s), we will notify you via email of the status of your refund. If your return is approved, a refund will be issued to your original payment method within 7-10 business days. Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
Important Notes:
Shipping fees are non-refundable.
If your order was purchased using a promotional discount, the refund will reflect the amount paid after the discount, not the original price.
Any items returned that do not meet our eligibility criteria (e.g., opened hair extensions, used hair care products) will be returned to the customer at their expense.
Exchanges
We currently only offer exchanges for hair extensions if you wish to swap for a different color or length. To exchange an eligible item, follow the return process above and indicate that you would prefer an exchange. Once your returned item is received and inspected, we will ship the replacement product to you. Exchange processing times may vary depending on the availability of the new item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at support@leahhaircare.com with photos and details of the issue. We will work with you to provide a replacement or refund as quickly as possible.
Need Assistance?
Our customer service team is here to help! If you have any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at returns@aude-hair.com. We’re committed to making your experience with Aude Hair as smooth as possible.